Refund policy

Returns & Refunds
 

1. Returning goods bought in the online shop is possible, if it meets the following requirements:

• the goods are returned within 14 days after the purchased goods were delivered

• the goods are unused and not damaged

• the goods are returned in the original packaging (including labels, accessories and associated documents)

• maximum 1 return per purchase is accepted

2. IMPORTANT INFORMATION

Goods must be returned in perfect condition accompanied by the return form.
Make sure all goods are in exactly the same condition as you received them, including tags and attached seals.

 

• Notify the customer service centre by e-mail (giorgiagentileofficial@gmail.com) of your wish to return goods

• You will receive instructions and a return document via e-mail

• Always mention the full description and reference of the goods and the reason for the return on the return document

• Attach the order confirmation you received by e-mail and the return document to complete the package

• Send the goods to the return address, the shipping costs are to be borne by the customer

• After the receipt and approval by Giorgia Gentile, you will be sent a receipt confirmation by e-mail

• When your returned goods have been approved by Giorgia Gentile, your order will be refunded in due course

• Non-stamped shipments or COD shipments will be refused